LJ_QA_Training_Data
Seminar Agenda at LongJi
品質之定義: 由兩位品質大師(1) J.M. Juran(裘蘭) ; (2) P.B. Crosby (克勞斯比) ; 做出以下的註解(學院派) !
“品質- 就是符合需求, 做出由顧客觀點認為適用的結果! “
最現代的品質定義= !
[ A ] Quality is a concept, a principle, a discipline →for Non – QA personnel !！
质量是一个概念，一个原则，一个非–QA人员的纪律
[ B ] Quality is a Law, a Bible, a Constitution →for ALL QA personnel !
[ C ] Quality Pass & Reject all needs evidence : SOP, CAS, customer Documents, MRD.
All Corporation personnel : No discount, flexible, ambiguous ; only carry out SOP Conformed !
1. What’s QC & QA ! QA = QC + QE + CS ! ( * Engineering = Verifications )
2. QA means both Mouth and Hands required , equals to Saying & Action !
3. QA does prevention in advance; Control Quality at the beginning better than make up
afterwards !
4. QA counts on System operation not People inspection !
5. QA is achieved by Manufacturing Process, by Design-in, Not by After Inspection !
6. QC is only Partial sampling, Not Totally Inspecting !
7. QMS = ISO9001, (a) Say what to do, (b) Do what you said, (c) Record what you did !
8. Saying what to people : System construction, Texts, SOP, Disciplines, Laws, Int’l STD’s,
customer Spec., Inspection procedure, method, criteria and tool using !
9. Action what to people : Training, practicing, examination and certification ! Then auditing,
group meeting review to Correct and to Improve ; check out result ! 10. Suppliers Quality Management : Vendor survey, Vendor audit ( Factory Flow & Process
audit ), Vendor guide, Vendor DTS !
11. In process Quality Control : VQA, IQA, IPQA, FQA, OOB (OQA), CQA, RMA, CS !
12. Quality Design-in at customer side : DQA (Pilot Run), Kick off Review (FAI), Mass
production, EOL(Phase out) !
13. Everybody has done his/her job right and fully conform to SOP !
14. IQC & FQA job functions defined ~~ QE responsibility for (a) Inspection procedure, (b)
Inspection method, (c) Inspection Tool & (d) Inspection Criteria !
* Note : (4M methods) Training & Certification, Calibration, Inspection & Storage, SOP !
15. EMS : ISO-14001 ; OHSAS : ISO-18001 ; GP Mark : Rohs Europe requirements !
16. Quality Policy : (a)做到顧客滿意的產品與服務(b)不良品不後流(c)持續不斷的改善!
17. Quality Control - 7 Methods Utilizations :
18. Communication : Both Internal and External channel must be established !
19. PDCA cycle : Plan, Do, Check & Action !
20. Customer Service : Rework, RMA, Quality Satisfaction Questionnaire, Customer
Complaints disposition !
21. Quality Cost : (1) Internal Failure, External Failure, Prevention & Appraisal cost !
22. QA’s Principle & Responsibility : Maintain & Implement Quality Management System.
23. Quality Flow Chart setup and Quality Management Table establishing !
24. Company Internal Audit report : Top Management yearly Quality review must watch it !